# What is a flow

[Now that you know what Appmixer](/kb/the-basics/what-is-appmixer.md) is and [how all its interfaces work](/kb/the-basics/appmixer-interfaces.md), we'd love you to meet flows. Flows are the core of Appmixer offering you all you need to build an application without writing a single line of code, automate internal or external processes, and ultimately, build a scalable platform that delights your customers.

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What is a flow?
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A flow represents a business process that reacts to events, transforms incoming data, makes decisions, performs actions, stores data and/or loads data to external systems. Flows can be designed in the Appmixer drag\&drop visual Flow designer or created through the Appmixer API.

For example, a flow can represent a process that waits for new incoming calls, asks for the user requirement, and based on the result, forwards the call to a relevant department.

![Flow example: Forward call to a relevant department based on user request](/files/-Mf33tliUNCqLHIazLAC)

Like it? Great! [Let's learn how to create your first flow](/kb/appmixer-studio-features/creating-a-flow.md).


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